Alexander Lee

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Activity overview

Latest activity by Alexander Lee
  • Alexander Lee created an article,

    How To Accept or Decline an Invitation in Infrastruckture

    In this article, we'll go over how to process an invitation request in the calendar. You can also view this screencast here:  https://goo.gl/EpoAW3   1. In the left-navi, click calendar.   2. From...

  • Alexander Lee created an article,

    Invalid Documents - Why is this happening to me?

    To remain as an approved partner with Off The Grid, you are required to have every document listed under the General Document Category to be up to date, valid, and approved by our team.   This set ...

  • Alexander Lee created an article,

    Using the new 2 Factor Authentication feature

            In this article, we'll show you how to enable 2FA or Two Factor Authentication with your login.  2FA offers an added layer of security with your account.  It requires a password and usernam...

  • Alexander Lee created an article,

    Navigating the Requests Page

    In this article, we'll cover how you can utilize the request page to process all of your invitation requests. In the Request page view, you'll also see the status for each of your invitation, appli...

  • Alexander Lee created an article,

    Editing your Profile

      In this screen below, we'll go over the new provider profile design/navigation and how you can make edits.   You can access your Profile by clicking the LEFT-NAVI, Then Click Profile You'll be ab...

  • Alexander Lee created an article,

    How to reset your password in Infrastruckture

    In this article you can follow along our screen cast as we update our account login password with the account password reset link.     Go to www.infrastruckture.com Click on 'We Can Help' in bott...

  • Alexander Lee created an article,

    Troubleshooting: Your Connection is Not Private issue

      In this article, we'll go over some troubleshooting tips for correcting the 'Your Connection is Not Private' error message within your browser.  Our site uses the https protocol which encrypts an...

  • Alexander Lee created an article,

    Submitting a Cancellation

    In this article, we'll show you how to place a cancellation request for an event through the sample screencast.   You can cancel for an event using the request cancellation feature within the event...

  • Alexander Lee created an article,

    How To Change your Personal Account Settings.

    In this screen, you'll find the the Personal Account settings, where you can change your password, email, and personal information.   Please note, for passwords, your password MUST contain:   1 low...