ApplePay + OTG Overview

Off the Grid is always looking for ways to make the journey at our markets effortless so you can concentrate on what matters the most, making memories. This is why this year we have partnered with Apple Pay to make paying easy, faster, and tech-forward. After all, Off the Grid was born in San Francisco Bay, home some of the biggest tech champions of the world.

A customer journey is: From the moment a customer searches your business, to the moment you are completing that sale with your Guest.  A journey is more than a transaction, it's an experience. 

Benefits of ApplePay

1. Lines will move faster since payment will process within 10 seconds
2. More time connecting with the Guest, opportunity to upsell
3. No chargebacks when using ApplePay because of secure payment
4. The same rate using a credit card
5. Provide a memorable experience for the Guest using Technology
6. Showcase San Francisco Bay in one event (community, GGB, Technology, Food, Great people)

What we need from you:

1. Full commitment to participate in this partnership (Apple Pay required at all markets) 
2. Must have an NFC friendly POS
1. NFC is the chip card reader. If you accept chip cards, you have NFC
2. If you are using square and can take a chip card reader, you are also able to accept Apple 
3.  If you are unsure of what hardware you have, please contact CSM
4. If you don’t have the appropriate hardware, inform CSM
3. Apple will require data of all contactless payments  & card transactions simply for reporting. No credit card numbers, emails, or names will be shared

APPLE PAY OFFERS AT MARKETS

 A market supervisor will ensure you have ApplePay collateral on your truck or at your Cubert. This will either be a POS Apple Pay stick on your service window or a blade sign posted on your Cubert.  If you don't have one, please let the supervisor know. If you need a replacement, please let the supervisor on site know. 

 Fort Mason Center Apple Pay Offers

Creators will be chosen to provide a discount each week. Please make sure you confirm with the events team when you are selected! On the day of the event, there will be a wind master by your mobile asset letting guests know that your business is the offer of the day. Please provide the market supervisor with your discount amount at the end of the night. 

REIMBURSEMENT DETAILS

At the end of your shift, please provide the market supervisor with the number of discounts. This amount will be deducted on your market fees. You should see the breakdown on your invoice. If you see a discrepancy, please reach out to CSM.

Apple Pay Support

1. Adding a discount to your Square see link here
2. Please troubleshoot hardware with the steps provided on this link 
3. If your hardware continues to fail while in service, please let a market supervisor know so we can let you borrow a chip reader. Please remember to return it at the end of the shift.