Fire Relief FAQs

Logistics

1. When will I receive my order? 

Orders will be sent to creators the day before the delivery. This includes number of meals, meal type dietary restrictions. 

2. Can I receive my order sooner?

Due to this being a natural disaster, logistics can change very quickly. Meaning the number of recipients can drastically increase or decrease within 24 hours. Sending orders the day before allows Off the Grid and the Food Responders to feed as many people in need as possible. This is something to consider when coming up with your menu. 

3. Will I be required to deliver my meals? Where will I deliver my meals? 

Yes, you must be able to deliver your meals. Delivery will be at various locations. Delivery location(s) will be included in the booking email that you receive. Location examples are hotels/motels, emergency shelters, farms, disaster zones, etc. 

4. How many meals will I be preparing?

You will be preparing anywhere from 30-200 meals depending on the order. 

5. How should I deliver the meals?

Each meal, utensil and water bottle should be bagged individually.  They will be left with an onsite volunteer or with the lobby attendant. Having everything bagged individually makes it seamless and safe for the recipient just to grab and go. We want to make this experience as stress free as possible for them. We appreciate it! 

Be sure that meals are being delivered at proper temperatures for food safety purposes. You should be logging temperatures for your own record.

Menu

1. What meal type are the meals? Are they hot or cold meals? 

Lunch or dinner unless breakfast is requested. Lunch can be cold items but dinner must be a delivered hot. 

2. Will I be feeding the same people? 

Possibly, so it's important to switch up your menu items. Some recipients are evacuated for weeks and even sometimes months so we want to ensure they are getting a variety of meals.

3. Will there be any dietary restrictions? 

There will be some recipients that will need accommodations for. Dietary restrictions that must be accommodated are:

• Vegetarian/Vegan
• No Pork or Red Meat
• Soft Diet
• Low Salt/Diabetic
• No Dairy/Eggs
• No Gluten

We ask that you stay away from shellfish and nuts to avoid allergies. 

4. Does my menu need to be approved by Off the Grid?
Off the Grid gives restaurants the flexibility to create their own menus but you will be required to send your menu prior to drop off.  Meals must follow Off the Grid meal guidelines & dietary restrictions must be accommodated. Meal guidelines will be shared at the time of on-boarding.

5. What does the meal need to include? 

Each meal will include a bottle of water & utensils. 

Labeling

1. Do I need to label the meals? 

We recommend labeling each meal but given the tight window of when you receive the order and the delivery, we know that might not be possible. The other option would be to include a print out in each bag. It should include your business name, name of dish, allergens & ingredients if possible. 

Payment

1. How much will I be paid per meal? 

Payment per meal is $7-11 dependent on these three factors: 

• order volume
• portion size (10oz or 14oz)
• delivery need

2. Do I need to send Off the Grid an invoice? 

You do not need to invoice Off the Grid. Since we already know the number of meals that you are providing, we will pay you based on the confirmed amount when booked.

3. How will I get paid? 

You will get paid electronically. This will be set up during the time of on-boarding with our Accounting team. 

4. When will I receive payment for the meals? 

Payment will be processed within 7-10 business days. Please allow for bank processing time.